SUPPORT

To optimize the integration of The KILA solution to your network, a dedicated team of experts is allocated to your project at project start.

This team will follow up and support you in each step of your deployment.

Teams at Kila Systems are committed to provide service of high quality with strong involvement in your project and a high reactivity.

After the launch of the KILA solution, we guarantee personalized assistance with a powerful service offering.

By subscribing to our support option, you get credit days of technical support. This credit allows you to upgrade your solution closest to your needs or to solicit the help of our experts in the daily use and evolution of the solution.

You will enjoy a high quality service and many advantages :

  • Special access to our dedicated team of experts: for greater responsiveness and efficiency, your support requests are handled by the same people as those who did the initial setup. Their knowledge of your issues ensures rapidity and consistency with your needs;
  • A commitment to take account of your request within 24 hours maximum: by providing you the required lead-time , the number of support days needed and a dedicated interlocutor.
  • A special rate: our support offer is cost-effective and more reactive compared to a specific request.